General
All of our products are lovingly handcrafted in South Africa using sustainably sourced, natural ingredients. We combine full-spectrum CBD (non-psychoactive, <0.00001% THC) with botanical oils and minerals to deliver safe, effective, and holistic self-care experiences.
Yes! Our Rondebosch store is open and offers our full range of CBD-infused products, along with expert advice from our team.
Shop 01A, Rondebosch Court, 47 Main Rd, Rondebosch, Cape Town, 7700.
All of our products are crafted with clean, natural ingredients and never include harmful chemicals or synthetic fragrances. If your skin is sensitive to essential oils, we suggest trying a small patch test first. Please use externally only, avoid the eye area and broken skin, and if any irritation arises, pause use and seek guidance from a healthcare professional.
Absolutely not. The only beings pampered with Queen Cannabie are willing humans. We’re proudly cruelty-free — no bunnies, puppies, or any other creatures were harmed (or roped into spa days) in the making of our products.
No — Queen Cannabie is a proudly independent South African brand. We focus on handcrafted CBD skincare and wellness products that combine full-spectrum CBD with natural botanicals.
Orders & Returns
Returns are accepted under our official Returns Policy. Please email returns@queencb.co.za for assistance.
We’ve got your back. Contact us at info@queencannabie.co.za with your order details, and we’ll assist with a replacement or refund where applicable.
As soon as your order ships, you’ll receive a tracking link via email or SMS so you can follow your parcel every step of the way.
Payment
We process all payments securely through Payfast. This means you can use major debit and credit cards, EFT (Electronic Funds Transfer), and select mobile payment options.
Yes — refunds are always sent back to the original payment method used via Payfast. For example, if you paid with your card, the refund will return to that same card. Processing times may vary depending on your bank or provider, but we’ll get it moving as soon as your return is approved.
Yes! Payfast is one of South Africa’s most trusted payment gateways. It uses advanced encryption and holds PCI DSS Level 1 certification, so you can shop with confidence.
Yes — at our Rondebosch store you can pay with cash, card, or SnapScan.
Not at the moment — but gift cards are coming soon, so you can share the Queen Cannabie love with your favourite people.
Shipping & Delivery
We ship using Bobgo, a trusted South African logistics partner that works with leading couriers. Shipping costs are calculated at checkout based on your delivery location and parcel size.
Orders are processed within 2–3 business days. Once shipped, most parcels arrive within 2–5 business days depending on your location. Deliveries to major cities are usually quicker, while rural or outlying areas may take a little longer.
Delivery fees are calculated at checkout based on your location and package size. We also offer free shipping on qualifying orders — keep an eye on our site for the latest free shipping threshold.
Yes! As soon as your order is collected by the courier, you’ll receive a tracking link via email or SMS. This lets you follow your parcel in real time until it arrives at your door.
Yes, we deliver across South Africa. Delivery times vary depending on your area, with major cities arriving quicker and rural areas taking slightly longer.
Not at the moment — but this is something we’re exploring for the future. Keep an eye on our website for updates.
If you would like to reach out to us regarding this please contact us on info@queencannabie.co.za
If your orders haven’t been dispatched yet, we’ll happily combine them. Contact us right away with your order numbers.
Yes! We often run free shipping promotions. Keep an eye on our website banners and social media for current offers.
We’ll help make it right. Please contact us at info@queencannabie.co.za with your order number, and our team will assist with a replacement or refund in line with our Returns Policy.
Products & Services
Our range includes CBD-infused skincare and wellness products handcrafted in South Africa.
🌿 Canna-Releaf (Natural Pain Relief Balm)
🌿 Canna-Silk (Moisturising Cream)
🌿 High-Love (Personal Lubricant)
🌿 Canna-Grow (Hair & Beard Serum)
🌿 Canna-Oil (Tissue & Massage Oil)
Not at the moment — but this is in the pipeline. Keep an eye on our website and social pages for updates when we launch in-store pampering services.
Yes, most of our products are formulated to be gentle and calming. Since we use natural essential oils, we always recommend doing a small patch test first to make sure your skin is happy.
You’re also welcome to visit our store to test our products — our team is always ready to help you find the perfect fit for your skin. If you’d like to share specific feedback, we’d love to hear from you at info@queencannabie.co.za.
We’re constantly developing new products to expand our range, so keep an eye on our website and socials for fresh launches.
No — our full-spectrum CBD contains less than 0.00001% THC. You’ll enjoy all the therapeutic benefits of CBD without any psychoactive effects.
Wholesale
For orders or enquiries, please contact Maria Thompson at:
📧 maria@queencb.co.za | 📱 +27 64 548 1643
or email our team at sales@queencb.co.za.
We’re working on expanding Queen Cannabie into wellness hubs and dedicated stores. If you’re interested in partnering with us on a bigger scale, we’d love to hear from you. Please reach out via info@queencannabie.co.za to start the conversation.