Queen Cannabie Privacy Policy
Last updated: 30 August 2025
At Queen Cannabie, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, online store, and services.
Who We Are
Our website address is: https://queencannabie.co.za.
We are Queen Cannabie, a South African-based wellness brand offering natural, CBD-infused skincare and self-care products.
Contact Information:
What Personal Data We Collect and Why
We collect and process the following types of information:
- Personal Details: name, email, phone number, billing and shipping address — required for orders, shipping, and communication.
- Account Information: username, password, and preferences — for registered customer accounts.
- Transactional Data: purchase history, payment details (processed securely via third parties), order notes.
- Technical Data: IP address, browser type, cookies, and analytics — to improve site functionality and security.
- Communications: messages sent through our contact forms, comments, reviews, and customer service interactions.
We use this data to:
- Fulfil and deliver your orders.
- Provide customer support and handle returns/refunds.
- Improve website performance, products, and services.
- Comply with legal and tax obligations.
- Send marketing updates, if you have opted in.
Comments & Media
When visitors leave comments, we collect the data shown in the form, IP address, and browser information to help detect spam. Approved comments may display publicly.
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may download and extract such information.
Cookies
We use cookies to:
- Store login and display preferences.
- Keep track of cart and Wishlist contents.
- Track browsing behaviour for analytics and marketing.
You may disable cookies in your browser, but some site functions may not work properly.
Analytics
We use Google Analytics and web hosting metrics to better understand site usage. You can opt out by adjusting your browser settings or using Google’s opt-out tools. Google Ads policy.
WooCommerce & Checkout
When you shop with us, we collect order details, shipping information, and payment details to:
- Process payments and prevent fraud.
- Deliver products and send order confirmations.
- Maintain tax and accounting records.
We use Payfast and PayPal as secure payment processors. Your payment information is not stored on our servers. Please see their policies for more information:
Wishlist & YITH Plugins
If you use our Wishlist features, we track:
- Products you’ve added.
- Wishlist details and preferences.
Our team may access this to help provide special offers and better customer service.
LiteSpeed Cache
We use caching (via QUIC.cloud) to improve site performance. Temporary copies of web pages may be stored but are never shared with third parties.
Who We Share Data With
We only share data with trusted service providers essential to our business operations, such as:
- Payment processors (Payfast, PayPal)
- Shipping partners (via Bob Go courier integration)
- Analytics providers (Google)
- Hosting and security services
We do not sell your personal data.
Data Retention
- Contact form submissions: kept for up to 12 months.
- Customer accounts: retained until deleted by the user.
- Orders & transaction data: retained for up to 5–7 years for legal, tax, and accounting compliance.
- Comments & reviews: retained indefinitely unless requested to be removed.
Your Rights
You have the right to:
- Request a copy of the personal data we hold.
- Request corrections or updates.
- Request deletion of your data, unless required for legal purposes.
- Withdraw consent for marketing communications.
To exercise your rights, contact us at info@queencannabie.co.za
Where Your Data Is Sent
- Visitor comments may be checked through an automated spam detection service.
- Some data may be transferred outside of South Africa via trusted service providers (e.g., payment processors, cloud hosting). These providers comply with international data protection standards.
How We Protect Your Data
- SSL encryption across our website.
- Secure payment gateways (Payfast, PayPal).
- Restricted admin access to customer data.
- Regular updates and monitoring of security plugins.
Data Breach Procedures
In the event of a breach, we will:
- Identify and contain the issue.
- Notify affected users within 72 hours (if required by law).
- Work with technical teams and authorities to resolve the issue.
Third-Party Data
We may receive anonymised analytics data from third-party partners (e.g., advertising networks, SEO integrations).
Automated Decision-Making & Profiling
We may use automated tools for marketing (such as personalized product recommendations or email campaigns). These do not affect your legal rights.
Contact Information
For privacy concerns, please contact:
Privacy Officer – Queen Cannabie
Email: info@queencannabie.co.za